JW MARRIOTT CHICAGO, Chicago – A Smart Stay in the City
About the Hotel
Rooms & Suites
JW Marriott Chicago offers rooms with king or two queen beds, in-room refrigerators, coffee makers, and safes. Each room includes double-paned windows for noise reduction and a 42-inch flat-screen TV with Netflix. Some rooms feature views of the Chicago Financial District. Suites have separate living areas with sofa beds and access to the Executive Lounge, which includes complimentary breakfast and evening appetizers.
Dining Options
The Florentine, on the second floor, serves Italian cuisine like wood-fired pizzas and handmade pasta, paired with fine wines and cocktails. The Lobby Bar offers American fare, craft beers, and handcrafted cocktails. In-room dining, Savor by JW, provides locally inspired meals. High tea service is available in the afternoons.
Leisure & Wellness
The hotel features an indoor heated pool, a 3,000 sq ft fitness center with classes, and Spa at JW Chicago, which includes a steam room, infrared sauna, and hammam chambers. Massage services and wellness treatments are available. The spa also offers a dining menu for guests.
Location & Access
Located in Chicago's Loop, the hotel is steps from Millennium Park, the Art Institute of Chicago, and Willis Tower Skydeck. Union Station (Amtrak & Metra) is nearby for train connections. Valet and self-parking options are available. Navy Pier and the Theatre District are within walking distance.
Services & Events
The hotel provides mobile key check-in, digital guest requests, and 24-hour room service. Event spaces include the Burnham Ballroom with Art Deco details. The Executive Lounge offers private workspace access. Accessible features include roll-in showers, lowered electrical outlets, and TTY-compatible rooms. Service animals are welcome.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Paid Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Valet parking
- Room service
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Indoor swimming pool
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Make up services
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Guest Ratings & Reviews
The hotel rooms were average in size and decor, but unfortunately, they had a dank musty smell. Although the guaranteed check-in time was 4 pm, my room was pretty but lacked a view. The service was exceptional and kind overall, but there was a slight delay in bringing the car around on a slow Monday morning. The location was convenient, situated in the West Loop with easy access to shopping, restaurants, and the Art Institute of Chicago. The dining experience was very tasty, especially during the Thanksgiving break. Despite these positive aspects, the hotel did not provide a view from the rooms and was occasionally disturbed by horns, drums, and chanting outside.
My stay at the hotel was truly satisfying. The rooms were spacious and comfortable, providing a pleasant retreat. The service was warm and genuinely friendly. The central location was perfect for exploring nearby attractions. However, the dining options were a bit limited, and the pricing could be more competitive.
The hotel offers spacious rooms that are well-equipped for both relaxation and work, but could use some better cleaning. The service is professional and accommodating, making it a true gem. The location is perfect for experiencing a variety of holiday events but is further from some good shops and restaurants. The dining options are decent with limited vegetarian choices. Overall, a nice place with some minor drawbacks.
My stay at the hotel was a mix of positives and negatives. The rooms, despite not being the largest, were adequately clean and vertical. However, they could use more natural light and better views. The service provided was top-notch, delivering an above-average experience. The location was convenient, offering easy access to the city's main attractions. The dining options were average, surprising for a JW Marriott. Overall, a satisfactory stay with room for improvement.
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